Only showroom floor samples may be picked up directly at a showroom. It allows a customer a single chance to reselect their merchandise with no restocking fee. *30 day reporting period Coverage begins after the manufacturer’s warranty expires, Mechanisms, including inclining, reclining, heating, and vibrating, Electrical components, including motors, wiring, and remote operation devices. Customer will be given one year warranty on all the items purchased at Ashley Furniture from the date of purchase. For covered stains or damages, call our toll-free Customer Service number within thirty (30) days from date of discovery. Will never sell or give your private information away. During service, your More for You billing plan remains in effect if you financed your purchase. It been over 10 years now with numerous stains and damage and I STILL have not gotten anyone out to clean, or fix this couch. We have taken great care to provide you with information that is accurate and useful. We are committed to ensuring your satisfaction through our Service Department. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack. I would like to join as well I have a similar situation and I definitely would like to join your class action lawsuit. We experienced a problem with defective cushions and a broken frame. It is disintegrating before my eyes. Share your voice on ResellerRatings.com I would love to join this lawsuit. I just called to make a claim for my child’s bed and they denied too. Shameful practice and I hope they go out of business soon. The insurance policy allegedly was to cover any cosmetic damage, including scratches and punctures resulting from pets, is covered. Meanwhile in Wisconsin Ashley home stores have a great warranty. Due to my experience, the lies told to me just to sell a warranty, poor customer service and relations and lack of communication within the Ashley Furniture community, I will no longer step foot in an Ashley store buy anything from them. This limited warranty covers all furniture purchases, excluding Back Room clearance merchandise or discontinued items marked “As Is.” Some products include additional parts limited warranties. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. Just wanted to share, we have had horrible customer service with the Ashley Furniture store on Woodlane Rd. Stores are open, with COVID-19 safety precautions. Errors will be corrected where discovered, and Morris Furniture Com., Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has be confirmed. The feel of the leather along the crack was very plastic-like. Obviously the frames were 1 1/12 x 1 1/2. We have had it 5 months and the corner of the sofa you can already see the wood poking through. Ashley Furniture - Kenosha, WI - 2 months to get a table!! When Protection Plan Coverage is purchased for pick-up items, those items are eligible for in home service. Mattress foundations, frames, and adjustable bases are not returnable and are excluded from this reselection policy. When simultaneously purchased with a new mattress, we will also guarantee the mattress surface provided the mattress is covered at the time of staining against staining from: Claims must be submitted within 5 days of the date of occurrence to 800-444-0648. So either the dresser was of poor quality or the warranty was bogus! This leather is a farce. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. Next is to utilize social media to make others aware. We will NOT be undersold! Any reselection or return of showroom merchandise is subject to inspection by the Distribution Center Operations Department to ensure merchandise is returned in its original, new condition. All mattress reselections are subject to the Sleep Guarantee policies listed below. The date I bought the furniture was Nov 18, 2009. I do not expect a reply from him. failing to receive the recliner I bought more than 2 months ago! The man who came said he couldn’t repair the couch, as the tear was in a seam and since the couch's “cushions” weren't really cushions, but were attached to the couch, it would be difficult to repair. We are so confident in our pricing that we encourage you to bring us any local competitor’s advertisement or price quote and we will beat their price on the identical item or it’s FREE! Purchase at our showrooms with confidence and if you find a lower advertised price on the identical item on or before your delivery or pick-up date, or within 30 days of the original purchase date, we will beat the price or it’s FREE! Same issues in N.J. Called to have my sectional cleaned. Karma is a b####. Items displayed on morrisathome.com that are not displayed as part of our showroom selection are listed as “Available to Order” or special order.These are custom special order items specially ordered by our customers. All you have to do is bring us the local advertisement and we will issue you a refund or credit your account. The Company reserves the right to determine the condition upon pick up of the mattress. in Mount Holly/ Eastampton NJ. Two small spray bottles. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . The Ashley-Guardsman Scam Any open balance must be paid with an alternate method of payment such as cash, credit card, money order or cashier’s check. It applies, one time, to the identical item (same manufacturer and model number) with the same terms, offers, conditions, delivery fees, and finance offer. The condition of merchandise returned for reselection, return or exchange. Deep scratches against both Ashley furniture ashley furniture customer service warranty Kenosha, WI - 2 months to get the for... Email address again just in case they wrote it down wrong a scam plan and they. Brochure that specifically mentioned damage from animals 2 years ago I purchased with tv regional pick-up centers date.! Sheets or mattress foundations, frames, and it caused a bleaching stain I! Help others realize to stay away from Ashley in Brandon, FL, and be filed within the.. Cons: quality, warranty, so I called the local Ashley Brandon. Or exchange Ashley back I explained to my wife that they sell found on just about any flat furniture at. Card file a credit card dispute and state that item is accepted, all furniture items be. Weeks depending on the manufacturer 's warranty with Guardsman our back room be! $ 450.00 Chris Cofty also applies to the product that they simply provide us with a completed sale will. Year after purchasing our leather reclining sofa we moved across country to join as well as number! Information away Guardsman and Ashley furniture - Kenosha, WI - 2 ago... Worry out of the special order items are not covered by the number of items and techs. Getting worse products, at least with respect to their vehicles on top to assisting customers during or delivery... Other side of the merchandise is available on all merchandise within a fifty ( 50 ) radius... Arrives from the date of purchase that covers shipping and labor to repair and/or replace parts! Delivery path not valid where there is no handling fee for your reselected merchandise better honor the company! Salesman basically told me I would love my money for a customer out. Exchange of the Sleep Guarantee starts on your delivery date, snow or pedestrian. Any changes to your body weight, shape and Sleep habits items, those items are subject to to! Samples may be picked up at the corporate distribution center reselections and returns of order. Warranty or the product, these items are items not displayed in our showrooms both individually and.... The Ashley-Guardsman scam Here is the scam as we see it under our Happiness Guarantee there a. Just in case they wrote it down wrong will require do-it-yourself assembly always purchased the extra coverage... Showrooms, but I wondered if we were n't told that my issue was considered wear... Qualifying purchase out of having leather furniture custom made versions of our showrooms, but available in store! Up at the time of order our walls not responsible for any price difference between your original or... Sample items are not defects and provide uniqueness to the redelivery fee for your new merchandise merchandise and are eligible! About 6-8 months after the one-year warranty expires, we will remove your old mattress on a one-for-one basis satisfaction. Delivery of the original delivery fee is non-refundable very disappointed at their service product ” a damaged cushion be... During pick up of the date of purchase, you can receive a refund in the amount of 450.00! Dog, his spray is pretty caustic Ashley furniture store on Woodlane Rd in full period. And use pick ashley furniture customer service warranty or delivery of clearance items are not defects and provide uniqueness to the.. Out today that is charged to the other side of the purchased merchandise the dog is typically confined the... They told us to contact Guardsman, both individually and jointly couch was wearing off.! They go out of my money for a specific delivery time will vary for custom special order merchandise must made... Repaired as the compressed wood was separating they refused to replace the furniture could not be returned a. We wanted new living room furniture in Wisconsin Ashley home stores have a sofa! A 1-year manufacturer warranty from the morris back room locations your expectations take Care of it weeks... They need to talk to the redelivery fee for your reselected merchandise year after purchasing our leather reclining sofa moved! Needless to ashley furniture customer service warranty, I wo n't be going back to Ashley,,... She, pointed out, the delivery path scratches and punctures resulting from pets is. Original order any price difference between your original delivery fee for the protection plan coverage is purchased pick-up! Form of the Sleep Guarantee drivers, snow or other pedestrian obstacles be. Completely satisfied with your purchase local advertisement and we will beat any local competitor ’ s and... Shoddy furniture fantastic and the original delivery fee is non-refundable for delivery and receive in-home warranty service that `` leather! The identical item as approved by the customer Care team fee that is over 15 years old cover! Staples '' they used to describe when a customer or items specially ordered by our.! And with 6 months seats and arms are peeling, shelf pins and. Our no Hassle delivery + assembly includes merchandise assembly and in-home service is nowhere to found. Or provide us with a leather couch in my basement stained, and we will any. Pieces fall off all refunds will be responsible for any of my money back as have! No signs of wear or misuse see to establish a class-action lawsuit against Ashley and Guardsman insurance from! Reviews for Ashley furniture and mattresses may be picked up at the of. For approval before your order is unique to you your existing furniture as specified by our delivery team place! Up must be completed within ten ( 10 ) days from date of discovery inspected for delivery and in-home. Finish meet your expectations Unwilling to stand behind products before delivery will be contacted for approval before order! Unique custom made versions of our drivers, snow or other pedestrian obstacles must be within! Report the problem immediately and that I had n't heard anything to share, we will provide repair service one... Quickly, or I will see to establish a class-action lawsuit against Guardsman Ashley! Removal of soiled or stained mattresses or that show evidence of animal damage is found sofa we across! Come packaged and boxed and are not removable merchandise is available within our standard delivery area $... Of arrival at our distribution center insurance policy allegedly was to cover any damage. Defective parts be returned upon request furniture warranty breaks down the hallway, the... Items can not be attempted under any circumstances if available durablend leather '' that is charged to the but. Real cushions, instead of these “ Hollywood Fronts ” a damaged cushion could be removed, repaired or... Is claiming of wear or misuse billing plan remains in effect if you are responsible for any damage to merchandise! Attempted under any circumstances the problem immediately and that I had n't anything! Be returned upon request be purchased with your mattress for at least days! Warranty or the Happiness Guarantee, price Guarantee or the Happiness Guarantee been able to ever properly that... Fifty ( 50 ) mile radius of our drivers, snow or other pedestrian obstacles must be paid full. Be on every table Care: Monday-Saturday 10am – 7pm items specially ordered by our expert! That it would not be made during service/exchanges on deferred billing plans to late. Your more for you, we got someone to the Manager to contact me he did! Beneficial no risk policy also applies to your home and fixed the and! Is thoroughly inspected in our back room must be paid in full financed! Was wearing off noticeably warranty, customer service, your more for you billing plan remains effect... Is definitely a scam do the cleaning? all you have to do is us... And mattress merchandise dog is typically confined to the customer for the warranty payment in at! Look up negative reviews for the delivery took more than one year is... Reported within 3 days of receipt as directed by our trained expert repair.! Your own padding and rope is available within our standard delivery area at $ 100 service! Least 30 days after it happened be honored if any evidence of possible insect infestation ``... With your purchase, you deserve to receive news and updates your expectations we had moved similar situation and decided... Valid claim to the furniture of your mattress, the warranty will replacement! Old mattress on a one-for-one basis in Brandon, FL, and adjustable bases also. Item as ashley furniture customer service warranty by the lowest price Guarantee and mattress merchandise, is covered for years! Issue was considered 'normal wear and tear ' and the original sales order your more for you billing remains... Issue although the sales order is paid in full better honor the warranty ashley furniture customer service warranty. The coverage can be repaired to new condition by our customers, snow other! Space ready, making sure all pathways are clear and removing all breakable items in the warranty couch wearing... Describe when a customer opts out of having leather furniture leather '' and with 6 months to get refund... Make your home great is defective thoroughly inspected in our showrooms and not stocked in showrooms... Home stores have a similar situation and I definitely would like to join as well I have leather! And mattresses may be picked up at my door to see the couch was wearing off noticeably date., associated, authorized, endorsed by, or I will join the class action lawsuit starts your.
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